Terms of service

The plain terms for buying a launch video from 24hours.

Last updated November 12, 2026

1. Who we are

24hours (“24hours”, “we”, “us”) is a business based in Canada that makes product launch videos to order through 24hours.video. By creating an account or buying from us you agree to these terms.

2. What you are buying

One finished launch video for one product, made from the brief you send us. You choose the format (landscape, vertical or square) whether it has music, and whether it has a voiceover. Videos are delivered as an MP4 file in your account.

3. Your account

You need an account to order. Give us accurate details, keep your password to yourself, and tell us if you think someone else has used your account. You must be at least 18 and able to enter a contract for yourself or your business.

4. Price and payment

The price is shown before you pay and is charged once, in US dollars, through our payment provider Whop. Whop may show the amount in your local currency and may add taxes that apply where you are. Your purchase is also subject to Whop’s buyer terms.

5. Your brief and delivery time

After payment we ask for your brief: your product name and link, screenshots, your format and voiceover choices, and any notes. The 24 hours start when you send a complete brief, and we aim to deliver your video within that time. If your brief is missing something we need, we will ask, and the 24 hours start once we have it.

6. Revisions

If you are not happy with your video, request a revision from your account within 7 days of your latest delivery and we will deliver a revised video within 24 hours of your request, free. Each order includes three free revisions. The full details are on our revisions page.

7. Refunds

Each video is made to order for you. Once you have sent your brief, your payment is not refundable, and we put things right through the revision described above. If you have paid but not yet sent a brief, you can ask for a refund within 14 days of payment by emailing support@24hours.video. Nothing in these terms limits any right you have under consumer protection law that cannot be excluded.

8. What you give us

You confirm you own, or have permission to use, everything you send us, including screenshots, logos, names, text and scripts, and that using it in your video does not break the law or anyone else’s rights. You give us permission to use that material to make and deliver your video.

9. Who owns the video

Once you have paid in full, the finished video is yours to use however you like, including in advertising. We keep ownership of our tools, templates and methods. Voiceovers and music are generated with a third-party AI audio service and are licensed to you for use within your video.

10. Showing your video as an example

We will not show your video publicly as an example of our work unless you agree first.

11. What we will not make

We may decline or cancel an order, with a full refund, if the content is unlawful, deceptive, hateful, sexually explicit, or infringes someone else’s rights.

12. Our responsibility to you

We make each video with reasonable care and skill. We are not responsible for results you hope to get from it, such as sales or ad performance, or for losses we could not reasonably have foreseen. To the extent the law allows, our total liability for an order is limited to the amount you paid for it.

13. Changes to these terms

We may update these terms. The version that applies to an order is the one published here when you paid.

14. Governing law

These terms are governed by the laws of Canada and of the province in which 24hours is established, and the courts there have jurisdiction, without taking away any protection you have under the mandatory laws of the place where you live.

15. Contact

Email support@24hours.video.